Cancellation Policy

Last Updated: February 5, 2026

1. General Cancellation Policy

At Rajdari Resort, we understand that plans may change. Our cancellation policy is designed to be fair to both our guests and our business operations. Please read the following terms carefully before making a reservation.

2. Standard Cancellation Terms

3. Special Period Cancellation Policy

During peak seasons, special events, and holidays, a stricter cancellation policy applies:

Peak Seasons Include:

• Christmas and New Year (December 20 - January 5)
• Diwali and Holi festivals
• Long weekends and public holidays
• School vacation periods (April-June, October-November)

4. Group Booking Cancellation

For group bookings (5 or more rooms):

• More than 30 days before check-in: 100% refund minus 10% processing fee
• 15 to 30 days before check-in: 60% refund
• 7 to 14 days before check-in: 40% refund
• Within 7 days before check-in: No refund

5. Non-Refundable Bookings

If you have booked a room under a special promotional offer or discounted rate marked as "Non-Refundable":

• No refunds will be provided for any cancellations
• No date changes or modifications are allowed
• This applies regardless of the cancellation timeline

6. How to Cancel Your Reservation

To cancel your booking, you may use any of the following methods:

• Phone: Call us at +91 7992054770
• Email: Send a cancellation request to bookings@rajdariresort.com
• WhatsApp: Message us on WhatsApp at +91 7992054770
• Online Booking Platforms: If booked through third-party platforms (e.g., MakeMyTrip, Goibibo, Booking.com), cancellations must be made through the respective platform

7. Booking Modifications

Date Changes:

• Date modifications are subject to availability
• One free date change is allowed if requested more than 7 days before check-in
• Subsequent date changes or changes made within 7 days will be treated as a cancellation + new booking
• Price difference (if any) will apply for the new dates

Room Type Changes:

• Upgrades can be requested subject to availability and price difference
• Downgrades will be treated as partial cancellation; refund as per cancellation policy

8. Early Departure

If you check out before your scheduled departure date:

• No refund will be provided for unused nights
• Full booking amount for the original stay duration will be charged

9. No-Show Policy

If you fail to check in on your scheduled arrival date without prior cancellation:

• 100% of the booking amount will be charged
• No refund or credit will be issued
• Reservation for subsequent nights may be automatically canceled

10. Force Majeure and Exceptional Circumstances

In case of genuine emergencies or unforeseen circumstances beyond your control (e.g., natural disasters, medical emergencies, government travel restrictions), we may offer:

• Full credit voucher (valid for 12 months) instead of refund
• One-time complimentary date change
• Partial refund on a case-by-case basis

Documentation Required: Medical certificates, travel advisories, or official government notifications must be provided to claim exceptional circumstances.

11. Resort Cancellation

In rare cases where Rajdari Resort needs to cancel your confirmed booking due to unforeseen circumstances:

• You will receive a 100% full refund
• We will assist you in finding alternative accommodation (if possible)
• Rajdari Resort will not be liable for any additional costs incurred

12. Processing Fees

• A processing fee of 2-3% may apply on refunds for online payments (as per payment gateway charges)
• Bank transfer charges (if applicable) will be deducted from the refund amount

13. Refund Timeline

• Refunds will be processed within 7-10 business days from the date of cancellation confirmation
• Refunds will be credited to the original payment method used at the time of booking
• For cash payments, refunds will be issued via bank transfer (please provide bank details)
• In case of third-party bookings, refund timelines may vary based on the platform's policy

14. Activity and Service Cancellations

For separately booked activities (trekking, rock climbing, zipline, night safari, etc.):

• Cancellations made 24 hours before the activity: 100% refund
• Cancellations within 24 hours: 50% refund
• No-show or cancellation on the day of activity: No refund
• Activities canceled by the resort due to weather or safety concerns: Full refund or alternative date

15. Third-Party Booking Platforms

If you booked through third-party platforms (MakeMyTrip, Goibibo, Booking.com, Agoda, etc.):

• The cancellation policy of the respective platform will apply
• Cancellations and refunds must be processed through the platform
• Rajdari Resort will honor the terms agreed upon with the platform

16. Disputes and Resolution

In case of any disputes regarding cancellations or refunds:

• Please contact our Guest Relations team at info@rajdariresort.com
• We will review your case and respond within 48 hours
• All decisions made by Rajdari Resort management are final

17. Policy Updates

Rajdari Resort reserves the right to modify this Cancellation Policy at any time. Any changes will be posted on our website with an updated "Last Updated" date. The policy in effect at the time of your booking will apply to your reservation.

18. Contact Information

For cancellation requests or inquiries, please contact us:

• Rajdari Resort
• Address: SH-97, near Rajdari Devdari Waterfall, Chandraprabha Wildlife Sanctuary, Chakia Naugarh Road, Varanasi, Uttar Pradesh 232103, India
• Phone: +91 7992054770
• Email: bookings@rajdariresort.com
• WhatsApp: +91 7992054770
• Website: https://rajdariresort.com