Privacy Policy
Last Updated: February 5, 2026
1. Introduction
Rajdari Resort ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our resort, use our website (https://rajdariresort.com), or interact with our automated messaging services via WhatsApp Business API.
2. Information We Collect
Personal Information:
- Name, email address, phone number, and postal address
- Date of birth and government-issued ID details (for guest verification)
- Payment information (credit/debit card details, billing address)
- WhatsApp phone number when you interact with our automated messaging service
- Booking preferences, special requests, and stay history
Automatically Collected Information:
- IP address, browser type, and device information
- Website usage data and cookies
- WhatsApp message delivery status, read receipts, and interaction data
- Location data (if you enable location services)
3. How We Use Your Information
We use your information to:
- Process and manage your bookings and reservations
- Send automated booking confirmations, reminders, and updates via WhatsApp
- Provide customer support and respond to inquiries
- Send promotional offers, newsletters, and marketing communications (with your consent)
- Improve our services, website, and guest experience
- Comply with legal obligations and government regulations
- Process payments and prevent fraudulent transactions
- Analyze usage patterns to enhance our automated messaging service
4. WhatsApp Business Messaging
When you interact with our WhatsApp Business account:
- We collect your phone number and message content
- We use automated systems to send booking confirmations, reminders, and updates
- Your data is processed through Meta's WhatsApp Business API infrastructure
- We do not share your WhatsApp messages with third parties for marketing purposes
- You can opt-out of WhatsApp communications at any time by replying "STOP"
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Payment processors, booking platforms, cloud hosting services, and WhatsApp Business API providers
- Business Partners: Tour operators, activity providers, and travel agencies
- Government Authorities: When required by law or to comply with legal processes
- Meta Platforms: For WhatsApp Business API messaging functionality
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure SSL/TLS encryption for data transmission
- Encrypted storage of payment information
- Regular security audits and vulnerability assessments
- Limited access to personal data by authorized personnel only
- End-to-end encryption for WhatsApp messages (provided by Meta)
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, tax, and accounting requirements (typically 7 years)
- Resolve disputes and enforce our agreements
You may request deletion of your data at any time, subject to legal retention requirements.
8. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
- Withdraw Consent: Withdraw consent for data processing at any time
9. Cookies and Tracking Technologies
Our website uses cookies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve user experience and website functionality
You can control cookies through your browser settings.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., booking platforms, payment gateways). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.
12. International Data Transfers
Your information may be transferred to and processed in countries outside India, including the United States (for WhatsApp Business API services). We ensure appropriate safeguards are in place to protect your data.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Rajdari Resort
- Address: SH-97, near Rajdari Devdari Waterfall, Chandraprabha Wildlife Sanctuary, Chakia Naugarh Road, Varanasi, Uttar Pradesh 232103, India
- Phone: +91 7992054770
- Email: info@rajdariresort.com
- Website: https://rajdariresort.com
Data Protection Officer: For privacy-related inquiries, you may contact our Data Protection Officer at privacy@rajdariresort.com